Ace the Oklahoma Security Guard Exam 2026 – Power Up and Protect Your Path!

Question: 1 / 400

How should guards handle a disgruntled customer?

Remain calm, listen actively, and seek to resolve the issue respectfully

Remaining calm, listening actively, and seeking to resolve the issue respectfully is essential when dealing with a disgruntled customer. This approach demonstrates professionalism and helps de-escalate a potentially volatile situation. Active listening allows the guard to understand the customer's concerns, which can lead to an effective resolution. By remaining calm, the guard sets a positive example and helps ensure that the interaction does not escalate further.

Addressing the customer's grievances respectfully can foster a sense of trust and can often lead to a satisfactory outcome for both parties. This method also aligns with the principles of good customer service, ensuring that even difficult situations can be handled with dignity and respect, ultimately reflecting positively on the organization the guard represents.

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Become defensive and argue back

Ignore the customer and walk away

Escalate the issue to law enforcement immediately

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